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Good health and safety is good business

It’s 50 years since the publication of a landmark report on occupational safety and health (OSH) which overhauled the UK’s fragmented and overly prescriptive OSH regime…

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Distance Learning: Customer Services. Customer is King – Treat them Royally

Customer service has been changing over the last few years. There are more online transactions these days and at the same time social media has added…

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Distance Learning: Principles of Cleaning

Since 2011 the UK cleaning industry’s annual turnover is estimated to have risen from £4.7 billion to in excess of £55 billion. It bears out that…

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Warehouse Operative – Much more than Driving a Forklift

Some ill-informed people might think that there is nothing much to working in a warehouse or storage depot. It’s brawn over brains, isn’t it? Well they…

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Making Customers Part of a Successful Retail Team

Customer Service is defined as the assistance and advice provided by a company to those people who buy or use its products or services. It is…

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Distance Learning – The Principles of Team Leadership

Being a team leader or a supervisor is a familiar job to most people. It sounds responsible and by definition, it is. Synonyms for ‘responsible’ are…

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Becoming a Company’s Vital Cog – The Business Administrator

According to the latest figures from the Department for Business, Innovation and Skills at the start of 2020 there were just under six million private sector businesses…

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Lean Into Learning and Accelerate Your Career

Give or take a few years there is roughly a century between these two inspirational quotes on lean organisational philosophy by two titans of American and…

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The Advantages of Distance Learning

During the last 18 months distance learning has moved from the side-lines to centre stage because of the impact of the COVID-19 pandemic. It really has…

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How do I Become an Apprentice? – Earn, Learn, Qualify

Charlie Mullins, founder of Pimlico Plumbers wrote recently about apprenticeships in the Business Leader magazine. In a piece entitled, Apprenticeships are the only way to hit…

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