PROGRAMMES
SPECIALIST COURSES
HEALTH & SAFETY AWARENESS COURSE
CIEH Level 2 Certificated.
JOINT FIRST CERTIFICATE IN FOOD SAFETY
CIEH Level 2 Certificated.
PUTTING THE CUSTOMER FIRST
Understanding the role of the customer in business. Looking at sales, decision making and going the extra mile for clients.
EFFECTIVE COMMUNICATION
Listening skills, verbal communication, interpretation and working effectively as part of a team.
EFFECTIVE TELEPHONE TECHNIQUES
Deflecting the unwanted caller, reception scripts, transferring information effectively and getting the message across.
PERSONAL HYGIENE & PRESENTATION SKILLS
Personal grooming tips, interaction with friends & colleagues, looking the part, first impressions, the spoken and non spoken message.
UPDATING YOUR CV
Turning negative into positive, working with what you’ve got, what not to write and why, how to say what you want to say.
DECODING THE APPLICATION FORM
Filling in the gaps, what not to write and why, painting an accurate and interesting picture, paving the way to the interview, tried and tested tips & techniques.
WINNING THE INTERVIEW GAME
Talking the talk, first impressions, verbal & non verbal communication, using eye contact, effective communication skills, dealing with questions.
